Everything important for your holiday with us in Ischgl

ARRIVAL DEPARTURE

Check in is from 3 p.m. But if you want to arrive earlier, this is not a problem either. We have a luggage and changing room  where you can store your luggage and change so that you can use the first day straight away.
Check out is by 10:00 a.m.
Should your arrival be delayed and you will probably arrive at the hotel after 5 p.m., we kindly ask you to give us a call.

CHILD REDUCTIONS

up to3 years           Euro 15,- per day
3-9 years                  50%  reduction
9-16 Jahren             30%  reduction

Child reductions are only guilty if the children stay in the same room with 2 adults.

In the standard family room and the DeLuxe family room, children from 0-15 years of age receive a 10% discount on the stated price for standard occupancy.

If required, we are happy to provide cots, diaper pails, diaper pads, high chairs, etc.

MEANS OF PAYMENT

Cash, depid card and credit card (Visa, Mastercard)

DEPOSIT                             

Bookings from you needs to be given in writing.
For the booking we also need a prepayment to our bank account as follow.
Volksbank Ischgl, IBAN:AT074239000520000412 , SWIFT-Code: VBOEATWWINN, account number: 520000412, BLZ: 45850,  Aloys Bertram Hotel Arnika, 6561 Ischgl.

The deposit can also be made by credit card (Visa / Mastercard). By providing the credit card details, it is irrevocably confirmed that the credit card may be charged in the event of any cancellation fees, provided that no other payment method has been agreed or no other payment method has taken place.

CANCELLATION

Booking conditions:

There is no right of withdrawal according to § 18 Chap. 1 Z. 10 for distance and off premises contracts, instead the General Terms and Conditions of business for the Hotel Industry apply to our house AGBH 2006

 

The following cancellation conditions apply for the winter season 2022/2023:

Up to 60 days prior to arrival

without charge

59 days to 30 days prior to arrival

Cancellation fee: 40% of the total price

29 days to 8 days prior to arrival

Cancellation fee: 70% of the total price

7 days or less prior to arrival

Cancellation fee: 90% of the total price

In the event of no-show or early depatureCancellation fee: 100% of the total price

 

Money-back guarantee: In the event of a border or hotel closure or a lockdown, you can cancel free of charge, even at short notice.

Cancellation cover:

Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off. We want to spare you the associated costs and anger. Therefore we recommend taking out a hotel cancellation insurance from Europäische Reiseversicherung (including Covid coverage free of charge).

  • Here you can take out the insurance easily, quickly and online:here

Advance payments already made will be refunded.

TRAVEL CANCELLATION INSURANCE

We recommend to make a cancellation and holiday policy - for this click here 
NEW! Though still existing pandemic status the European Travel Insurance covers in case of Corona illness since May 29 th 2020. More detailled information on this courtesy you will find here.

GENERAL INFORMATION

  • Ski passes (from 1 day) can be purchased at reception - ski passes must be paid for in cash.
  • A short stay surcharge will be charged for stays of less than 4 nights
  • In the event of late arrival or early departure, € 8.00 per person will be reimbursed.
  • Our entire hotel is non-smoking
  • Separate beds are sometimes possible
  • A free parking lot is available
  • We charge EUR 3 per day for a parking space in the garage. We ask for a reservation, as these are limited.
  • Subject to price changes
  • We offer dinner on 6 days a week. One day a week the kitchen will be closed in the evening - probably on wednesday; subject to change.

It apply the general conditions of the Austrian hotel law apply (AGBH 2006). Subject to price changes, typing and printing errors as well as short-term changes.